Shipping and Return Policy
My Petals Kouture ships to locations within the Continental United States for a flat rate per order of $6.95. All orders over $60 ship free (US Only). Orders are shipped within 5 business days of purchase unless your items states it’s a pre-order. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days.
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked “Delivered” by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
All SALES merchandise and all special orders are Final Sale and cannot be returned (SPECIAL CONSIDERATIONS ONLY). We reserve the right to reject any item returned to us. IF we accept a returned item it must be original (in) condition, including original packaging and tags attached. Return items MUST be postmarked within 14 days of receiving your order. No refunds will be issued, only online store credit. Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you.
You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. Any items that appear to have been worn, altered in any way, stains, pet hair, perfume, deodorant, washed, smoke and have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) is not paid within 5 days of receiving return, the item(s) will be donated to the charity of our choice.
Returns should be addressed to:
My Petals Kouture
2437 Bay Area Blvd. #298
Houston, Texas 77058
Please include your invoice or a note with your name and order # along with the items being returned.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected.
If you receive a defective item, please do as follows:
- Use your smartphone to take pictures of the defective or damaged area and email the images to including the tag in the image showing it is still attached.
- Indicate “Damaged” in the subject line.
- Include the order # and product name of the item.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.